Camplify

What is Camplify? 10

• Global - Glossary of Terms for Camplify
• Global - How do I leave a public review about Camplify?
• Global - How does Camplify work?
• Global - I'm having issues with the website?
• Global - What are the expectations from Camplify?

View all 10

Log in / Sign up 3

• How do I sign up to Camplify?
• How do I login to Camplify?
• I forgot my password

Reviews 0

Make a booking 17

• How do I make a booking with Camplify?
• How long does it take for the owner to respond to my booking request?
• How do I speak with the owner?
• Can I add an additional driver? How?
• What is a brake controller, and do I need one?

View all 17

COVID + Hiring with Camplify 6

• What happens if travel restrictions return?
• What are the Extenuating Circumstances?
• Can I take my planned trip with Camplify?
• Do you do Isolation bookings?
• What do I do if I’m diagnosed with COVID-19?

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Paying for a booking 12

• When do hirers pay?
• How do I pay for my booking?
• Am I paying the owner or Camplify?
• What is the Service Fee?
• Does it cost extra for Drop-Off/Set-Up?

View all 12

Manage your booking 14

• How do I edit my booking?
• Can I cancel a booking? How?
• What is the Cancellation Policy?
• Can I pick up the van early? Or return it late?
• How long does it take to process a refund?

View all 14

Hirer Insurance and Liability 12

• How does insurance work for a hirer?
• Am I covered by for Damage?
• What is my excess as a hirer?
• Does Camplify hold a hirer bond?
• Can I take the van off-road ?

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Breakdown, Accidents and Damage 6

• What if I break down?
• Advice for hirers - Preventing Damage
• What happens if damage occurs on hire?
• What if I am in an Accident?
• What if the damage is not my fault?

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COVID + Owning and Renting on Camplify 6

• What happens with bookings whilst restrictions are still in place?
• What happens if my hirer can no longer travel due to travel restrictions?
• My hirer wants to cancel because of COVID
• Cleaning and Handover Guide Covid-19 + Camplify
• Can my RV do social distancing and self-isolation bookings?

View all 6

Joining Camplify 12

• How does Camplify work in Australia?
• How do I become a Camplify owner?
• What does Camplify charge the hirer?
• I need urgent help, what do I do?
• What if my RV gets damaged?

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Camplify Membership options/ Damage Cover 7

• What are my options for rental/Damage cover?
• Reducing my Excess?
• Does Camplify hold a hirer bond?
• How does the Flexible Membership work?
• Guidance for Owners - Off Road Bookings

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Premium Membership 11

• What is Premium Membership?
• The Camplify Promise, Inclusions and Exclusions.
• Does Camplify Allow Off Road hires?
• What is the excess for personal claims on Premium Membership ?
• What is Undetected Damage?

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Setting up your RV listing 19

• How do I edit my listing?
• What questions should I ask hirers?
• How much should I charge for relocation fee?
• How do I update my pricing and availability?
• How do I block off dates / reserve my own RV

View all 19

Managing Bookings 14

• How do I edit the hirers booking? Dates? Prices?
• Can the hirer postpone, instead of cancel?
• How do I speak with the hirer?
• Why can't I talk to the hirer offline?
• Can I have two bookings on one day?

View all 14

Pick-Up and Return 12

• My Pre Hire photos haven't saved on the app?
• Where are the Pre/Post-Hire Checklists?
• What is the Pre Hire Checklist?
• How do I do the Pre-Hire Checklist?
• How do I do a handover?

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Preventing Damage 5

• What if my van gets damaged during the hire?
• How can I reduce the chance of damage?
• What if my van is damaged?
• Wear and tear vs. Damage
• What is a high risk booking?

Camplify App - Australia 2

• Download our Camplify App
• Is there Offline mode for the app?

Camplify GPS Tracker - Australia 12

• What are my next steps once I have received my Unit?
• Can I buy a Camplify GPS?
• I've ordered the GPS, but I haven't received it yet?
• Why am I getting errors when accessing the GPS tracker?
• How to login to see GPS Tracking

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Getting paid from Camplify 4

• Has the hirer paid?
• Can the hirer pay offline?
• When do owners get paid?
• How do Payments work?

Manage your Account 5

• Where is my Tax / EOFY statement?
• How do I remove/deactivate my RV from Camplify?
• Do I need to pay Tax?
• Do I need an ABN?
• Adding and updating your account information

Reviews of Hirer and RV 4

• How do I leave a review of the hirer?
• How do I get good reviews?
• What if my hirer leaves a bad review?
• If I have a damage claim in progress, should I leave a review?

Marketing and Growth 3

• How do I get more hires?
• Can Camplify help with Marketing?
• How can I convert higher priced bookings? Add Value?

** Camplify Owners Update ** - September 2021 6

• How will owners receive loyalty discounts and fleet discounts?
• Are there additional safety checks required for a tow vehicle to be listed?
• Do I need to update the market value of my vehicle to reflect the new pricing?
• Do I need to have a van on Camplify to be able to list a tow vehicle for hire?
• Do all users on the Camplify Owners app have the same capabilities?

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Tow Vehicles 0

Owners 0

Online Security 0

I Am A Traveler 0

I am a Traveller 0

I am an Owner 0

How to Set Up Your Profile 4

• What happens if I don't receive a verification email?
• What if the link to verify my email expires?
• What is the difference between signing up with an email and signing up with Facebook?
• How do I create an account at SHAREaCAMPER?

Managing Your Profile 4

• Do I need separate accounts to be an Owner and a Traveller?
• How do I change my profile details?
• How do I delete my account?
• Can I receive reviews on my vehicle?

Account Security & Passwords 2

• How do I change my password?
• How do I change the email address connected to the SHAREaCAMPER website?

New Zealand 1

• NZ AER Update: Purchases of Accident Excess Reduction prior to 19 October 2022

Australia 0

Germany 1

• In which countries is the vehicle insured when booking in Germany?

Booking a Camper 10

• What is a booking fee?
• Can I book a one-way trip?
• Am I charged a booking fee if the Owner doesn't accept my booking?
• How do I make a booking?
• Can I contact the Owner outside of the SHAREaCAMPER website?

View all 10

Paying for a Camper 12

• Do I have to pay taxes on my booking?
• Can I change my payment method after booking?
• What currency will I be charged in?
• Can I pay outside of the SHAREaCAMPER website?
• Is there a charge for additional people?

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Your Trip 15

• How do I change the handover location or time?
• How can I leave a review on my experience?
• What if the vehicle is stolen during my booking?
• What happens if I incur a parking ticket, speeding ticket, or toll during my trip?
• What are my responsibilities during the trip?

View all 15

Finding a Camper 6

• Is smoking allowed in vehicles?
• How do I filter vehicles when searching?
• Are there any restrictions on children?
• Are vehicles pet friendly?
• How do I contact the Owner?

View all 6

Listing Your Camper 9

• What certifications does my vehicle need before I can list it?
• Does my vehicle need to be approved before being activated on SHAREaCAMPER?
• How do I price my vehicle?
• Can I charge for additional Travellers?
• Can I set house rules for my vehicle?

View all 9

Accepting a Booking 5

• What do I need to take care of before the traveller picks up my vehicle?
• How do I accept a booking?
• How do I communicate with a Traveller?
• What is SHAREaCAMPER's Owner cancellation policy?
• What if the Traveller wants to pay outside of the SHAREaCAMPER website?

During Your Booking 5

• What do I do if the Traveller can't provide a valid driver's licence at the pickup?
• What happens if the Traveller has an accident in my vehicle?
• What happens if the Traveller cancels or makes changes to the booking while travelling?
• What happens if the Traveller incurs parking tickets, speeding tickets, or tolls while using my vehicle?
• Handover Reports

After Your Booking 5

• What if the vehicle is dirty or in disrepair at drop off?
• When will I be paid for my booking?
• Why do I need to verify for payouts?
• What do I do at the vehicle handover?
• How do I clean the inside of my vehicle in a world of Covid-19?

Damages 3

• What if my vehicle needs repairs after the drop off?
• How do I behave in the event of a claim?
• How long do I have to report any damages to my vehicle after drop off?

I am a Traveller 0

General Questions 0

I am an Owner 0

Tutorial 2

• How do I change my password? I have forgotten my password.
• How do I sign up? How can I log in?

Mighway App FAQ 0

Forms 4

• Handy Hints
• Vehicle User Guide
• Drop Off / Pick Up Form
• Accident Report Form

Legal Stuff - Insurance, T&Cs etc. 5

• Risk Taker, Peace of Mind Policy Protection Policy
• Privacy Policy
• Mighway Guest Terms and Conditions
• Mighway Vehicle Owner Terms and Conditions
• For bookings confirmed before 14th July 2020 - Mighway Guest Terms and Conditions

Australia 0

New Zealand 2

• Required Certifications and Licenses to List a Vehicle
• Roadside Assistance New Zealand

Useful forms 1

• Handover Report (Australian Owners)

Guides 1

• Driving Safe in New Zealand