Camplify

COVID + Owning and Renting on Camplify 6

• What happens with bookings whilst restrictions are still in place?
• What happens if my hirer can no longer travel due to travel restrictions?
• My hirer wants to cancel because of COVID
• Cleaning and Handover Guide Covid-19 + Camplify
• Can my RV do social distancing and self-isolation bookings?

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Joining Camplify 12

• How does Camplify work in Australia?
• How do I become a Camplify owner?
• What does Camplify charge the hirer?
• I need urgent help, what do I do?
• What if my RV gets damaged?

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Camplify Membership options/ Damage Cover 7

• What are my options for rental/Damage cover?
• Reducing my Excess?
• Does Camplify hold a hirer bond?
• How does the Flexible Membership work?
• Guidance for Owners - Off Road Bookings

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Premium Membership 11

• What is Premium Membership?
• The Camplify Promise, Inclusions and Exclusions.
• Does Camplify Allow Off Road hires?
• What is the excess for personal claims on Premium Membership ?
• What is Undetected Damage?

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Setting up your RV listing 18

• How do I edit my listing?
• What questions should I ask hirers?
• How much should I charge for relocation fee?
• How do I update my pricing and availability?
• How do I block off dates / reserve my own RV

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Managing Bookings 14

• How do I edit the hirers booking? Dates? Prices?
• Can the hirer postpone, instead of cancel?
• How do I speak with the hirer?
• Why can't I talk to the hirer offline?
• Can I have two bookings on one day?

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Pick-Up and Return 12

• My Pre Hire photos haven't saved on the app?
• Where are the Pre/Post-Hire Checklists?
• What is the Pre Hire Checklist?
• How do I do the Pre-Hire Checklist?
• How do I do a handover?

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Preventing Damage 5

• What if my van gets damaged during the hire?
• How can I reduce the chance of damage?
• What if my van is damaged?
• Wear and tear vs. Damage
• What is a high risk booking?

Camplify App - Australia 2

• Download our Camplify App
• Is there Offline mode for the app?

Camplify GPS Tracker - Australia 12

• What are my next steps once I have received my Unit?
• Can I buy a Camplify GPS?
• I've ordered the GPS, but I haven't received it yet?
• Why am I getting errors when accessing the GPS tracker?
• How to login to see GPS Tracking

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Getting paid from Camplify 4

• Has the hirer paid?
• Can the hirer pay offline?
• When do owners get paid?
• How do Payments work?

Manage your Account 5

• Where is my Tax / EOFY statement?
• How do I remove/deactivate my RV from Camplify?
• Do I need to pay Tax?
• Do I need an ABN?
• Adding and updating your account information

Reviews of Hirer and RV 4

• How do I leave a review of the hirer?
• How do I get good reviews?
• What if my hirer leaves a bad review?
• If I have a damage claim in progress, should I leave a review?

Marketing and Growth 3

• How do I get more hires?
• Can Camplify help with Marketing?
• How can I convert higher priced bookings? Add Value?

** Camplify Owners Update ** - September 2021 6

• How will owners receive loyalty discounts and fleet discounts?
• Are there additional safety checks required for a tow vehicle to be listed?
• Do I need to update the market value of my vehicle to reflect the new pricing?
• Do I need to have a van on Camplify to be able to list a tow vehicle for hire?
• Do all users on the Camplify Owners app have the same capabilities?

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