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Owners - Australia
COVID + Owning and Renting on Camplify
What happens with bookings whilst restrictions are still in place?
What happens if my hirer can no longer travel due to travel restrictions?
My hirer wants to cancel because of COVID
Cleaning and Handover Guide Covid-19 + Camplify
Can my RV do social distancing and self-isolation bookings?
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How does Camplify work in Australia?
How do I become a Camplify owner?
What does Camplify charge the hirer?
I need urgent help, what do I do?
What if my RV gets damaged?
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What are my insurance options for rental cover?
Can hirers reduce their Accident Excess?
Does Camplify hold a hirer bond?
How does the Flexible Membership work?
What is Camplify’s role in managing an Incident?
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How do I buy Premium Membership?
What am I covered for?
Can I read the Camplify Fleet Policy PDS?
What are the key exclusions of the Camplify fleet policy?
Why the NRMA Roadside Assist is not included for Premium Members?
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Setting up your RV listing
How do I edit my listing?
What questions should I ask hirers?
How much should I charge for relocation fee?
How do I update my pricing and availability?
How do I block off dates / reserve my own RV
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How do I edit the hirers booking? Dates? Prices?
Can the hirer postpone, instead of cancel?
How do I speak with the hirer?
Why can't I talk to the hirer offline?
Can I have two bookings on one day?
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Pick-Up and Return
My Pre Hire photos haven't saved on the app?
Where are the Pre/Post-Hire Checklists?
What is the Pre Hire Checklist?
How do I do the Pre-Hire Checklist?
How do I do a handover?
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Advice for owners - Preventing Damage
What if my van gets damaged during the hire?
How can I reduce the chance of damage?
How do damage claims work at Camplify?
What happens if there is damage to my van whilst on hire?
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Camplify App - Australia
Download our Camplify App
Is there Offline mode for the app?
Camplify GPS Tracker - Australia
What are my next steps once I have received my Unit?
Can I buy a Camplify GPS?
I've ordered the GPS, but I haven't received it yet?
Why am I getting errors when accessing the GPS tracker?
How to login to see GPS Tracking
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Getting paid from Camplify
Has the hirer paid?
Can the hirer pay offline?
When do owners get paid?
How do Payments work?
Manage your Account
Where is my Tax / EOFY statement?
How do I remove/deactivate my RV from Camplify?
Do I need to pay Tax?
Do I need an ABN?
Adding and updating your account information
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Reviews of Hirer and RV
How do I leave a review of the hirer?
How do I get good reviews?
What if my hirer leaves a bad review?
If I have a damage claim in progress, should I leave a review?
Marketing and Growth
How do I get more hires?
Can Camplify help with Marketing?
How can I convert higher priced bookings? Add Value?
** Camplify Owners Update ** - September 2021
How will owners receive loyalty discounts and fleet discounts?
Are there additional safety checks required for a tow vehicle to be listed?
Do I need to sign a copy of the new membership agreement ?
Do I need to update the market value of my vehicle to reflect the new pricing?
Why is the Camplify commission for BYO Membership rising from 7% to 9%?
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