Camplify

Make a booking 17

• How do I make a booking with Camplify?
• How long does it take for the owner to respond to my booking request?
• How do I speak with the owner?
• Can I add an additional driver? How?
• What is a brake controller, and do I need one?

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COVID + Hiring with Camplify 6

• What happens if travel restrictions return?
• What are the Extenuating Circumstances?
• Can I take my planned trip with Camplify?
• Do you do Isolation bookings?
• What do I do if I’m diagnosed with COVID-19?

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Paying for a booking 12

• When do hirers pay?
• How do I pay for my booking?
• Am I paying the owner or Camplify?
• What is the Service Fee?
• Does it cost extra for Drop-Off/Set-Up?

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Manage your booking 14

• How do I edit my booking?
• Can I cancel a booking? How?
• What is the Cancellation Policy?
• Can I pick up the van early? Or return it late?
• How long does it take to process a refund?

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Hirer Insurance and Liability 12

• How does insurance work for a hirer?
• Am I covered by for Damage?
• What is my excess as a hirer?
• Does Camplify hold a hirer bond?
• Can I take the van off-road ?

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Breakdown, Accidents and Damage 6

• What if I break down?
• Advice for hirers - Preventing Damage
• What happens if damage occurs on hire?
• What if I am in an Accident?
• What if the damage is not my fault?

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