We appreciate that circumstances can change and that you may need to cancel your booking.
A paid booking is deemed as cancelled when the hirer or owner cancels the booking through the Camplify Dashboard. The entitlements for both parties are determined by the "cancellation policy" specified on the booking and the day that the booking was cancelled.
When the booking has been cancelled, both parties will be notified. This generates a process for the Camplify team to follow to apply credits/ refunds for the booking.
This only applies to bookings with payments that have been processed. If you haven't paid, you can cancel at any time with no penalty.
What are the rules on cancelling?
Hirers who cancel a confirmed (paid) booking are subject to the cancellation policy of the owner they booked with. Each van owner can choose between two cancellation policies
- Flexible
- Strict
Each of these policies has conditions for "Change of mind" cancellations and "Government restrictions" cancellations.
If your booking is cancelled due to travel restrictions imposed by the government (eg. due to COVID-19) then you classify as a 'government restriction' cancellation.
Camplify Cancellation policies https://www.camplify.com.au/Cancellation-policies
FAQ - What is the Cancellation Policy?
Am I charged for cancelling?
Any entitlement to a refund is subject to the Camplify Booking Fee, which is non-refundable and any and all taxes will be retained and remitted. Cleaning fees are refunded if a cancellation is made in accordance with this clause.
If there is a dispute with the Caravan Owner regarding the cancellation, you must notify Camplify within 48 hours of booking and allow Camplify to resolve the dispute. In extenuating circumstances, Camplify in its sole discretion may waive the operation of the Cancellation policy.
Please refer to our Owner contract below for more detail.
www.camplify.com.au/hiring-contract
www.camplify.com.au/owner-contract
How do I cancel my booking?
If you need to cancel your booking with an owner you will need to submit the cancellation through the Camplify booking platform. This will advise the vehicle owner of the cancellation and submit a request to our Refunds and Cancellation Department to proceed with your refund or applicable credit.
Please provide as much detail as possible as to why you are canceling as this assists both the owner and our team in actioning with priority.
Computer
- Log Into your Camplify Account www.camplify.com.au
- Find the "Booking" that requires cancellation
- "Write a message" to the Owner to let them know that you are canceling and why
- Click "Cancel" on the booking
- "Select a reason" to send to Camplify
Camplify will then process your refund or credit
If your cancellation policy permits a refund this will be processed directly through our Refunds and Cancellation Department.
Refunds can take between 14- 30 days to process, once approved please allow 7 days for funds to clear depending on your financial institution.
FAQ - How long does it take to process a refund?
If you have further questions regarding cancellation or want to discuss your situation please contact our Customer Support Team on 1300 416 133 and we are happy to help.