We appreciate that circumstances can change and that you may need to cancel your booking.
A paid booking is deemed as cancelled when the hirer or owner cancels the booking through the Camplify Dashboard. The entitlements for both parties are determined by the "cancellation policy" specified on the booking and the day that the booking was cancelled.
When the booking has been cancelled, both parties will be notified. This generates a process for the Camplify team to follow to apply credits/ refunds for the booking.
This only applies to bookings with payments that have been processed. If you haven't paid, you can cancel at any time with no penalty.
What are the rules on cancelling?
Hirers who cancel a confirmed (paid) booking are subject to the cancellation policy of the owner they booked with. Each van owner can choose between two cancellation policies
Each of these policies has conditions for "Change of mind" cancellations and "Government restrictions" cancellations.
If your booking is cancelled due to travel restrictions imposed by the government (eg. due to COVID-19) then you classify as a 'government restriction' cancellation.
Camplify Cancellation policies https://www.camplify.com.au/Cancellation-policies
Am I charged for cancelling?
Any entitlement to a refund is subject to the Camplify Booking Fee, which is non-refundable and any and all taxes will be retained and remitted. Cleaning fees are refunded if a cancellation is made in accordance with this clause.
If there is a dispute with the Caravan Owner regarding the cancellation, you must notify Camplify within 48 hours of booking and allow Camplify to resolve the dispute. In extenuating circumstances, Camplify in its sole discretion may waive the operation of the Cancellation policy.
Please refer to our Owner contract below for more detail.
How do I cancel my booking?