Over a Van’s life, it is reasonable to assume there will be some degree of minor deterioration to paintwork and interiors over time. This would be considered ‘wear and tear’.
The Camplify Promise excludes wear and tear in accordance with industry standard for damage cover. Damage cover through the Camplify Promise has been designed to cover the sudden physical loss, damage or destruction of your vehicle.
We ask that our owners are reasonable and use good judgement when it comes to gradual damage over time caused by wear and tear. Your Van income and service fee will compensate you for the wear and tear that may occur over time whilst your Van is out on hire.
For further clarity, please refer to the Camplify Promise definition of Loss and the Camplify Fair Wear and Tear Guide https://www.camplify.com.au/fair-wear-and-tear-guide
If you are worried about your Van coming back with stone chips whilst out on hire, we would recommend the following precautions:
- Ensure you know exactly where the hirer is going, and that you are comfortable with their exact destination and route and get this in writing
- GPS units are highly recommended and provide owners with peace of mind in knowing where their Vans are being Driven.
- If you’ve agreed to a long term hire and/or one that will be going on unsealed roads a full service check is strongly recommended including Tyres, Gas and electrical systems along with precautionary checks of all moving parts. The fitting of a stone deflection kit will also help minimise any damage.