(These policies apply to all bookings created after the 1st September 2021)
At Camplify, van owners can choose which cancellation policy to offer to their guests, and guests can review the policy before booking.
There are two policies that owners can choose between:
In response to COVID-19 and the possibility of further travel restrictions, each policy contains conditions for both a
Change of mind
' cancellation and a cancellation due to a restriction where Camplify declares the
This provides the necessary protection to all of our hirers so that you can
book with confidence.
Flexible (Change of mind policy)
Strict (Change of mind policy)
Government Restrictions / Lockdown Policy (Flexible & Strict)
If Hirers choose a credit due to restrictions imposed and book with the same Owner they will receive 110% credit.
EC must be declared by Camplify (Note: Due to the nature of lockdowns and extenuating circumstances, owners will unfortunately not be eligible to receive earnings from bookings cancelled due to EC)
Refunds due to government restrictions can take up to 30 days to process due to the impact of volume on our processing times.
*Less any admin fees. Refunds may take up to 30 days to process.
**Booking fees will not be credited
How do I know which policies apply to which vans?
Every van profile will display which of the two policies is applicable to you under the '
Cancellations' section and you will also receive a copy at the time of payment for your own records.
Is there a cancellation fee?
All change of mind
refunds will incur a $25 administration fee, however, this does not apply to
credits (When credits are applied they will be less the booking fees). There are no fees if bookings are cancelled due to government restrictions / extenuating circumstances.
What’s deemed a government restriction / Extenuating circumstance?
What's deemed a change of mind?
What if I made by booking before the 1st of September 2020?
Any bookings created prior to the 1st of September 2021 are governed by the previous* set of Cancellation policies, the details of which can be found here.
See the full cancellation policies here: https://www.camplify.com.au/Cancellation-policies