Camplify is a peer-to-peer platform, so if you are no longer able to take your trip, you will need to cancel the booking. Then Camplify will be notified with all the information we need to process your cancellation.
The refund and crediting process from Camplify is automatically started upon an official cancellation of a booking made by the hirer or owner. Hirers and owners will be eligible for recompensation, credits, or refunds dependant upon the cancelation policy stated on the owner's RV at the time of booking.
Our Cancellation Policy will reflect the date and time of the cancellation request being submitted via the Camplify's booking platform. If you do not cancel the booking via the below process we can not guarantee the refund or credit can be applied.
- Credits - are applied to your Camplify account, allowing you to rebook with the same RV or with any other on the platform. These are applied instantly to your account if you are eligible.
- Refunds - are determined by the Camplify team and will be processed manually. We expect this process can take up between 14 - 30 due to the high volume of requests received daily.
- Payment - Once the refund is finalized, all refunds by credit card can take up to 21 working days depending on your financial institution.
We appreciate your patience.
FAQ - Can I cancel a booking?
FAQ - What is the Cancellation Policy?
FAQ - How to use your credits
How do I get a credit or refund from Camplify?
If you want/need to cancel your booking with an owner you will need to submit the cancellation through the Camplify booking platform. This will advise the vehicle owner of the cancellation and submit a request to our Refunds and Cancellation Department to proceed with your refund or applicable credit.
Please provide as much detail as possible as to why you are canceling as this assists both the owner and team in actioning with priority.
First, you must cancel the booking
- Log Into your Camplify Account www.camplify.com.au
- Find the "Booking" that requires cancellation
- "Write a message" to the Owner to let them know that you are canceling and why
- Click "Cancel" on the booking
- "Select a reason" to send to Camplify
Camplify will then process your refund or credit
If your cancellation policy permits a refund this will be processed directly through our Refunds and Cancellation Department.
Full details of each Cancellation policy can be found here: https://www.camplify.com.au/Cancellation-policies
FAQ - What is the Cancellation Policy?
Any entitlement to a refund is subject to the Camplify Booking Fee, which is non-refundable and any and all taxes will be retained and remitted. Any added Cleaning fees are refunded, if a cancellation is made in accordance with this clause.
If there is a dispute with the RV Owner regarding the cancellation, you must notify Camplify within 48 hours of booking and allow Camplify to resolve the dispute. In extenuating circumstances, Camplify in its sole discretion may waive the operation of the Cancellation policy.
Please refer to our Hirer Contract for more detail - Hiring Contract
If you have further questions regarding cancellation or want to discuss your situation please contact our Customer Support Team on 1300 416 133