When you need help
We have developed a professional, reliable, and capable support team to assist with any problem you may have. In the interest of making sure issues are resolved in an efficient and effective manner, there are a few guidelines and best practices we've established when it comes to requesting assistance from the Camplify team.
URGENT - Call 1300 416 133
We operate almost 24/7 with teams in Australia (9am - 5pm AEST time) and Internationally.
If the line is busy, record a message and we will call back.
NON - URGENT - Search the Help Desk
Online Support and FAQs - https://help.camplify.com.au/en/support/solutions
If you can't find the answer then use the "Contact Us form", please include this information:
Information we need from you to help you
- Your Name, Phone number and Email
- Booking ID
- RV ID (last digits in the listing URL)
Do not contact the Camplify Facebook Groups for urgent attention.
The Facebook group is NOT a suitable place for urgent issues, damage or insurance questions.
Finding the "Booking ID"
- Go to your Camplify App or Dashboard
- Find the booking in "Bookings"
- See the "Booking ID" and Hirers Name
Finding the "RV ID"
- Go to your Camplify App or Dashboard
- Look for your RV
- Click on the picture of the RV and it will open the public link
- This is the RV ID or Listing Link
